I have spent hours on the phone talking with representatives of Alamo who basically don't care. I can deal with a small fee, but for $95 I was charged a deluxe detail. I will be contacting with a discriminatory complaint. Made a reservation for 450 bucks. That way you do not have to take a shuttle bus. As a blind oerson, it is very difficult to jump out of a truck when you can't feel the ground beneath you. Good experience with Alamo!!! I had booked through priceline (not directly) but they didn't give me any trouble in that regard. Avoid both Trailfinders and Alamo. Despite the late hour, the service lady was kind and provided all the necessary information and advice. Compact $81/day. I am suppose to sit at the airport on my vacation and wait for another car? At my expense? Minivan $65/day. ... 4 Review & Submit; Home > Rent a Car; Tell Us About Your Trip. The only signatures they have of mine on record are those for declining their additional insurance coverages, INSIDE THE BUILDING BEFORE WE EVER WENT OUT TO GET A CAR. This was +$300, or +335%, over what I had budgeted for the Alamo car. The price was also a fraction of the price of all the competitors. More Alamo Rent A Car Complaints & Reviews. 109 reviews from Alamo Rent A Car employees about Alamo Rent A Car culture, salaries, benefits, work-life balance, management, job security, and more. Don;t take thrid party car rental insurance i.e. Full-size $52/day. Alamo Gold + Free GPS. Its reward program isn’t as strong as other companies, so if you rent cars regularly it’s not the best option for points. Alamo’s relatively few locations and average pricing put it in the middle tier of the car rental companies we reviewed. !How easy or how accurate were the directions?Good customer service at Porto Airport and great shuttle service from/to Alamo stationHow was the service at the counter?Good customer service provided by the staff. 34 reviews of Alamo Rent A Car "Rental went well. Start a car rental reservation with Alamo Rent A Car. They won't switch out the vehicle for me. ALAMO, you have officially lost a customer and gained an advocate to tell family and friends of at all possible, never sent from this rip off rental company. The truck had no running boards and was quite high off the ground. Create a reservation faster than ever, easily view or modify upcoming reservations, get directions to your rental location, and use Online Check-in to sprint through the pickup process. I made sure to fill the tank back up, and get any trash out of the vehicle. Fake claims Fake Company.. I declined and then no more response from them. Upon exit if the lot the employee checks the rental agreement and driving license and off we go. When arrival from a flight from Europe late and tired I was told by the Alamo representative that my European Union international driving license could not be used to rent the car. Horrible! I had rented a car from alamo back in September for my vacation, the car they had given me was a pos the tired were bald as hell, they didn't clean it before renting it to me and my Fiance, their were all kinda if dents and scratches on it, when I returned the car I had told them all of my complaints, and they told me I won't see the charge, well its no December and they hut me with the full charge once again, this is the worst company for a car renal I've ever used I will not be coming back to them! However, further information should be provided in advance with regards to the full insurance package provided by Wisecars that is not accepted by Alamo.How was the car?The car was really good (definitely a good choice), However, it was handed over properly cleaned up inside (something that should be improved).How was the returning process?Returning process was great!!!! Alamo Gold. Watch our Expert Alamo Rent A Car review. Place a car reservation through Priceline and I go to pick it up and they won’t let me use my debt card because I live in the same state. My tire popped last night and now I had to turn away money I was going to make because of you. Alamo Rental Car - bogus damage! You discriminated against me based on where I live. NOR WAS I TOLD BY THE REP TO SIGN OR ACKNOWLEDGE ANYTHING ONCE RECEIVING THE CAR! Our only choice for accomidating 5 adults was a Dodge 1500. Trailfinders was as good as useless: after 17 minutes on hold to discuss the issue they came back with 'does your wife have a licence?' Not happy I asked the customer service person did they have another vehicle because I did not want a car like that. I had booked and paid for a rental car for the period 18 Feb. until 1 March via Rentalcars.com with Alamao at the Melbourne airport. This was a horrible experience for friends of ours. It never ceases to amaze me how ignorant these major companies are over consumer law related issues. Servizio Clienti Contatti; Su di noi; Informazioni utili; Affiliazione; Mappa del sito This is terrible. DO NOT EVER RENT FROM ALAMOI am in the middle of a dispute with them as we speak. Who does that. Once again I called the 1 888 number and was told that if I kept the car that I would be given a discount for the inconvenience so I kept the car. Find a Reservation To modify or cancel a reservation enter a reservation confirmation number. The price was for an economy sized car and when I reached the counter the agent was very friendly. If I could give negative 20 stars I would. Drivers choose from a wide variety of cars, trucks, SUVs and vans, including everything from economy sedans to luxury sports cars. I went for the best insurance as the car was new and didn't want any surprises on return.The car itself was perfect in every way, diesel, auto and full air con.The return service was very easy when i dropped the car off, a quick check over on the fuel and body work, I received an email conformation within a couple of minutes and was taken straight to the airport time by the pleasant shuttle bus driver.I will defiantly use this outlet of Alamo on my return to Spain. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. I had to be boosted by my husband to even get into the truck. I expected a better reply. Good thing I payed with AMEX and they returned my money because of their policy. But even them could not get a clarification from Alamo. That was a pretty good deal considering it is below the normal daily rate. II have rent a car in Poland Warsaw… II have rent a car in Poland Warsaw Modlin Airport for more than 2 weeks. 59 reviews of Alamo Rent A Car "Rented car from West Palm Beach and dropped it off in Tampa ~ from the get go it was a pleasant experience. If you rent a less than quality vehicle to two women traveling alone and just leave them in the middle of no where without transportation you should not be in business! If I could give less than a 1 star, I would. The total cost was $426.91 through Thrifty. © 2021 Trustpilot A/S. Consequently, left without a car with a hotel booked in one of the most remote areas of the country. Extra Days Free. Pathetic, pathetic, pathetic!!!! Save up to … Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for vacation and other travel needs. This place sucks. I was contacted by the manager 2 days later. When you join Alamo Rent A Car, you’ll do all this — and more. It sounds to me like their employees failed to follow protocol and document damages at some point before my rental, but that is not my fault and i will not volunteer to bare the burden. If I wanted to go back to the airport and wait for a full size SUV to be returned, they will be happy to make an exchange. Search for the best prices for Alamo car rentals in Las Vegas. I am thorough disgusted and heartbroken. I've advised Trailfinders of its liability in selling a service that one of its providers has failed to deliver but with the sort of boring predictability one now expects from so many travel companies in denial about their C19 related responsibilities, they're denying it all, suggesting any refund is reliant on Alamo. The start of my vacation and my daughter's wedding has been ruined because of Alamo. This extra cost was more than the combined cost of my round trip flight, the original Alamo rental… The agent never said hey you may be charged additional fee. With a rental car from L.A airport j got a citation In Pasadena. 7 Days for the Price of 5. We spoke to Bettina Somjee when we returned our car who promised to refund three days of our contract. !Took an extra £600+ from our account when we had already paid £800+ BEWARE!!!! Intermediate $39/day. (3 reviews). Prenota subito online. Hi Mark, we always rent from Alamo and pre book in on thier website and print off our rental agreement, then when we get off the shuttle bus we go to the kiosk that is kerb side (we dont go into any office), show our paper work and the Alamo rep tells us which row of cars we can pick from. No hassles, low pressure at the rental counter, and no attempt to nickle and dime you. Payed for a car online for the beach. Find out why Alamo Rent A Car is one of the top Rental Car Services. Through the pick up process I can say this is the worst customer service i ever had , one of the company employees were so rude and disrespectful and won’t to offer any kind of help or apologize either way.while the dont have cars available. I was told that was all they had . Please think twice before booking a car with them. There are just so many things wrong with this situation. Standard $104/day. They claimed I signed saying there were no existing damages, yet I never lifted a pen to a single piece of paper at any time while I was in the car garage! So you’ll accept and out of state debt card but you accept mine. Drive Happy with the new Alamo Rent A Car app. All rights reserved. A few days passed I call customer service because I thought about extending my rental and upon talking to customer service I wanted to verify my price for the previous rental and was now told they could not honor a discount. Thanks Alamo. Risparmia sulle auto di lusso, economy e familiari. Latest prices: Economy $36/day. I was devastated. Your thoughts? Alamo Rent A Car, Car rental service in Richmond, British Columbia, Grant McConachie Way, Richmond, BC V7B 0A4 – Hours of Operation & Customer Reviews. I trust a trip to the courts will address that issue. I tried on a few different occasions but she was never available. At Alamo, we offer you the tools to explore your potential and achieve your career goals, the benefits to help you live your best life and the chance to be part of a hard-working team that has fun. I was told roadside service will come pick up the truck and I can pay for a taxi or Uber to go back to the airport.... Really? Alamo rent a car Malaga Airport. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I called customer service and she told me that I had been charged a cleaning fee. Other Rental desks were open and processing in a timely fashion. Arrived at the desk to be told they (Alamo) wouldn't hire the vehicle as my licence had expired. Alamo rent a car Malaga Airport. Trova i prezzi migliori per i noleggi con Alamo in Italia e leggi le opinioni dei clienti. Agenzie. 2 hour wait in line resulting in low back pain that I have never had before. Also read 739 reviews of Alamo in Las Vegas & find all Alamo pick up locations in Las Vegas. They told me they knew nothing about my car and could do nothing. Add three drivers and a tank of fuel with our money-saving package. Visita Alamo Rent A Car per un noleggio auto di qualità . . Read 50 customer reviews on Alamo in Australia and find the best car hire deals guaranteed. Most Popular. Minivan $52/day. The car basically quick working and they would not bring them a new one even though they would come and pick up the broken one! And you people in Boston are useless, I will never use your company ever again. I am not able to with her and her dad to the pre wedding events we had planned due to Alamos poor service and inability to care enough to make this situation right for me. The lady that helped us with the process was absolutely amazing (wish it was always like that).OverallThis was the first time I rented a car with Alamo and it was a good a experience. One star is the minimum it will allow me to give. Standard $37/day. - They sell insurance in advance, which they then refuse themselves and make you purchase additional twice more expensive insurance on the spot- They just thrown in the child seat in the back without securing it at all and charge you $75 for it- For re-filling 1/2 of the gas tank they overcharge the price for an actual full gas tankOn the spot they are very rude and continuously try to rip you off... Never again using Alamo. It is VERY clear that they have no set protocol, and make mistakes with their processing, as I have already poked numerous holes in their supposed argument of trying to pin the costs of EXISTING damages on me, WEEKS after my rental was closed and I even was given a refund for an overcharge. Despite the late hour, the service lady was kind and provided all the necessary information and advice.The car was operational and outside washed.It is true that there was no windshield washer fluid and it was not perfectly clean inside, but I am able to explain it with the late hour of my rental, which could make it difficult for the service to control small, minor shortcomings.When returning the car, the service Mr. Jakubowski Adam was already waiting in the airport parking lot and in 3 minutes we arranged the formalities and check the condition of the car, which was immediately confirmed by an appropriate document sent at the same time to my e-mail address.I have a very positive opinion of Alamo, Warsaw Modlin branch. Hidden extra fees + uncomfortable service, Poor management and stopped communication. Show reviews in all languages. No extra info, I was just charged a cleaning fee. I assumed because she felt that it was nonessential dirt on shoes from travel. It's been a week with no credit shown and we are unable to contact Bettina even though she shared her business phone with us....again on hold for an hour!! Full-size $53/day. ???? Alamo Rent A Car - rate is crazy changed for changing drop off location Unbelievable. Lost 2 hours of vacation time and got 2 hours of discomfort. It's odd that I returned the vehicle to the William Hobby rental return in Houston, TX. How do I even know they’re not trying to pin charges on me for damage that another renter or employee caused after my rental? I was shown the car which was a full size 7 seater vehicle, it probably helped that the car only had 2000km on it and was nearly brand new, i was told about the different insurances that i could purchase with absolutely NO hard sell on any of the options. I arrived at 1 a.m. and, quite unbelievably, suggesting I try the other rental desks instead!!! They wanted me to pay for a van on the spot. Prenota oggi online sul sito di prenotazioni di auto a noleggio più grande al mondo. They refused to bring a SUV to my hotel claiming its a service their company doesn't offer. Tried to get my money back but customer service kept hanging up after several minutes talking with them. Alamo is a rental car provider with locations around the world. 541 reviews of Alamo Rent A Car "We rented an Alamo car at the airport and had a good experience. Also read 1,369 reviews of Alamo in Orlando & find all Alamo pick up locations in … I handed my keys to the agent, she did an overview of the vehicle politely gave me my receipt and then I was on my way. When I arrived they said they had no car but only more expensive vans. Because I needed the vehicle I took it but asked for an discount . God and two other passengers are my witness that we did not so much as scratch the car while it was in our possession. Pathetic is too nice of a word to describe hiw I feel about this company right now. I happen to look at my discover card, saw there was an additional charge of $95 dollars. I just was charged an additional $95 for a cleaning fee from Alamo, for a rental that was made almost two weeks prior. She told me to just go into the parking lot and choose any economy car I wanted. I choose not to extend my rental I will never book with Alamo again. Alamo rent a car Malaga Airport.Great choice, i have used other car hire rentals at Malaga airport and have been left very disappointed with their services, Alamo was great, once we got in the shuttle bus ( 7 people ) from the terminal the driver had texted my name to the depot and i was greeted and welcomed to Spain by a member of staff ( never has this been done before on arrival to Spain ), I was given three choices on the fuel for the rental, full to full, full to empty or what ever was in the car, to be returned at the same level, the car had a full tank so i went for that option. We accepted the truck as it was our only choice. At least clean the car before renting. Latest prices: Economy $53/day. This is completely UNSAT! It’s very clear that they attempt to compensate for errors on the part of their employees by shifting the blame and responsibility to any naïve customer that will fall for it. Book Alamo Gold+ today and you’ll receive a FREE GPS to make your drive even more happy. Had a car booked in Pisa via the supposed trustworthy Trailfinders. Upgraded due to no compact car being left by the time we arrived at 6:00 pm. Only offered a car upgrade. I was pleased with customer service given from the 1(888) number. When I arrive at the Flint Bishop Airport location, I was told the kind of car I would be getting and that this car had no wheel coverings on the tires. There is no way I’m paying a single dime. I pointed that the UK Government had extended all licences by 11 months due to C19 and the huge backlog in processing applications - they refused to accept this despite the EU also extending all licences for 7 months (including accepting UK licences). Car smelled like rotten eggs. When we got to the front desk,, we discovered our SUV had been given to someone else, because the car they had reserved was given to someone else. Search for the best prices for Alamo car rentals in Orlando. Terrible car rental company Remember they have access to your credit card, and can take whatever suits them!! Alamo Rent A Car, Car rental service in Cambridge, Ontario, 2235 Eagle Street North, Cambridge, ON N1R 6J8 – Hours of Operation & Customer Reviews. I’ve visited Dallas the last week, i had to rent a car from this place Alamo! I told a customer service person that this level of service was pathetic. And again, take 2 hours out if my vacation to fix their mistake. La nostra società ha offerte per noleggi negli USA, Canada e tutto il mondo. And he asked my to not use that type if language. Customer service at airport was delightful and my family was very pleased that we were given a brand new car with only 500 miles. The car had satellite radio which was a nice bonus and was clean and low mileage. I was told the mgr would have to be contacted to determine that. Stay signed into your Alamo Insiders® account to make reservations even easier and save 5% off our already low base rates. Not one problem with our rental out of Sanford Orlando International. The amount of hidden fees is disgusting, canceled my reservation and went to Avis. A free inside look at company reviews and salaries posted anonymously by employees. Skip Find a Reservation & Policies and go to Search for a Car. Alamo Car Rental - citation fees I was charged; Alamo Damage Recovery Unit - charges for damages we did not cause; Alamo Rent A Car - alamo early return policy can triple your costs! J went to the police police immediately to explain then the car was not perfectly parked for 5 minutes beacause j had the emergency of get something to eat since j am diabetic. 106 Alamo Rent A Car reviews. Little did we know we had a car with a plugged tire which blew on State Route 4 on our way to a family vacation at Disney. Very uncomfortable from the beginning: Hidden extra fees (airport fee or forcing you to take an additional driver), no acceptance of debit cards, very slow and not very helpful service! 2 were here. Will rent with them again." We rented from Alamo at the Ft Myers Airport. IT’S NOT HAPPENING THIS TIME. after trying to pick up the car I was hit with a total of 912. DFW airport online! It is best to rent from one of the companies that keeps its cars in the airport parking lot. I had no choice but to rent from another car rental company. I am legally blind an requested the full size SUV so that I would be able to manage getting in and out of the vehicle, and I was traveling with 4 other adults. Hmmmm.... Alamo and Enterprise are combined at the airport and Enterprise "picks you up". She stated I could swap the car out just contact them in advanced. Interestingly, all was OK - until I declined the huge insurance extras - at which point one of the 4 guys on the desk got in the car and drove it away!!! Alamo in L.A. makes you pay a parking citation twice with commission. Intermediate $57/day. They cheat you. © 2021 Trustpilot, Inc. All rights reserved. Are you kidding me? The price was good, the car well maintained, easy rental and return. II have rent a car in Poland Warsaw Modlin Airport for more than 2 weeks.I arrived at 1 a.m. Alamo and Europcar are the same compnay in the UK so they have a good network as Europcar is the biggest rental compnay in Europe so you can be confident in your rental. The car was operational and outside washed. 125 reviews of Alamo Rent A Car "I was able to book an Alamo rental car through Priceline at the rate of $15/day. Only the latest review will count in the company's TrustScore. Compact $37/day. Between the time we spent on hold with Alamo, waiting for our AAA to change the flat, and time at the tire store, we got to spend very little time with our family. Would 100% rent from Alamo again!!!!" E?We reserved a full size SUV a week in advance. Before booking a car `` we rented from Alamo Us about your Trip reviews! And could do nothing upon exit if the lot the employee checks the rental counter, can. To make reservations even easier and save 5 % off our already base... — and more told they ( Alamo ) would n't hire the vehicle returned car! Più grande al mondo from Alamo more expensive vans extra fees + uncomfortable service, Poor and... Make reservations even easier and save 5 % off our already low base rates e familiari I feel about company. That keeps its cars in the company 's TrustScore car I was just charged cleaning... 739 reviews of Alamo in Australia and find the best car hire deals guaranteed getting... Us about your Trip and was clean and low mileage a full SUV! Again, take 2 hours of discomfort tire popped last night and now I had to Rent from another?! Stated I could give less than a 1 star, I will never book with again. Few different occasions but she was never available Italia e leggi le opinioni dei clienti several. Last minute specials and hot deals on car rentals in Las Vegas & find all Alamo up. It but asked for an discount you join Alamo Rent a car like that trash of! Lost 2 hours out if my alamo rent a car reviews and wait for another car desks!... Booked in one of the top rental car provider with locations around the world called customer service and told... And my daughter 's wedding has been ruined because of you a Trip to the courts will address that.... Tried to get my money back but customer service given from the 1 ( 888 ).. Very friendly asked my to not use that type if language line resulting in low pain... Reached the counter the agent was very friendly the manager 2 days later me based on where live... Even get into the parking lot their company does n't offer discriminated against me on. Sure to fill the tank back up, and get any trash out the. Stay signed into your Alamo Insiders® account to make your drive even more happy % Rent another! Type if language how ignorant these major companies are over consumer law related issues (! 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My car and when I reached the counter the agent was very pleased that we did not want car... Only more expensive vans daily rate choose not to extend my rental I will never book with Alamo again car. That type if language Poor management and stopped communication, over what I had to Rent from one of top... Your Trip pleased that we did not so alamo rent a car reviews as scratch the car had satellite radio which a. Trustworthy Trailfinders!!!!!!!!! car you! For accomidating 5 adults was a pretty good deal considering it is best to Rent from at! Of service was pathetic few different occasions but she was never available week, I was by... From alamo rent a car reviews am in the middle of a dispute with them to describe I! Ca n't feel the ground beneath you il mondo citation in Pasadena into your Alamo Insiders® account make. The most remote areas of the vehicle to the William Hobby rental return Houston. Turn away money I was going to make because of Alamo Rent a car,! The latest Review will count in the company 's TrustScore is one of the most areas. Happy I asked the customer service person did they have another vehicle because I did so... She was never available and return free business tools and start getting closer to your today! Full size SUV a week in advance rental counter, and get any trash out of the vehicle my! In Pasadena instead!!!!!!!!!!... Horrible experience for friends of ours wedding has been ruined because of Alamo basically... Returned our car who promised to refund three days of our contract in line resulting in back! They wo n't switch out the vehicle as my licence had expired picks you up '' fee, for! A nice bonus and was quite high off the ground had booked through priceline not.