Not a good start is it? Call the number and its out of service. Hi Emma, I'm sorry for the trouble you've had logging into online banking. Find helpful customer reviews and review ratings for Minnie - Always Wear a Smile - Coin (Money) Bank for Kids at Amazon.com. Web based online banking crashes Chrome browser repeatedly. I bravely ignored all the negative reviews about Smile (the internet bank!) In my case, with my laptop screen size, it interferes with money transfers/ standing orders, messages (I have one I can't access) and credit card info. We are seriously thinking of leaving as this isn't great is it? I'll ensure your feedback is passed over to the relevant teams. Thanks - Chris, Hi Elsworth, thanks for the 5 star review. I have used Smile for years and find it easy to use, readily accessible and the customer service is good. Progressively worse as time goes on and it's a huge shame.The App is lacking the features that many others have including cheque deposit. Soon to be another bank defunct due to people voting with their feet. We continue to add more features to the mobile app based on customer feedback and the planned maintenance is allowing us to improve the service going forward. Whenever I click on the login button on various browsers it never loads. All rights reserved. 161 were here. Our IT team have been made aware of this and they're working to resolve this as soon as possible. Advice welcomed! Useless website. There are … I had a thrity minute wait to talk to customer services who were ignorant of the code that was being given for the refusal. Hi Simon, I'm sorry for the experience you've had with us recently and you've decided to leave. This issue with our online banking has now been resolved so you should be able to login now. Simple still lacks some essential features. They have closed most local branches and my nearest is now 46 miles away.Reported card fraud a couple of months ago and they still haven't sorted it out, I'm going to have to put on an official complaint. Smile had somehow cancelled that DD that was due on the 25th Sept and now has that money in my closed account. As a result, you might pause before ditching your brick-and-mortar bank or switching from another online bank. I'll make sure your feedback about this process is passed on. I'm sorry to hear our mobile app and online banking have been unavailable when you've gone to use them. This is an issue we're aware of and working to resolve as soon as possible. The week’s food shopping delivery for a family of four (I have two young children). You really have to doubt the sincerity of an organisation that just keeps saying "sorry" without permanently fixing the issues or providing a resilient and reliable system. Thanks - Michelle, Hi Chris, I'm sorry to hear about the wait time you had when you called us back. What has really happened to you Smile bank. Finally determined that the browser was just exceptionally slow after leaving it loading for more than 20 mins. The Smile Bank, Malaga: Hours, Address, The Smile Bank Reviews: 4.5/5 Hi Shekhar, I'm sorry for the experience you've had so far. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. No other way of contacting them. Moved to Monzo who understand customer service. Hassle free way of using your money. Thanks - Chris, Hi Matt, I'm sorry about the issues you've experienced recently and this has caused you to leave. It's also worth trying a different device, if you can. - Chris, Hi Kevin, I'm sorry for any trouble you've had accessing your online banking. The reason I'm switching is their online banking site. BUT - what is going on with the app being down so often? SMILE DIRECT CLUB Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Smile Direct Club. Sent an email and no response. But in the meantime please try an alternative browser or use our mobile app if you can. Very worrying.My advise - keep checking your balance and look for somewhere else to bank ASAP.UPDATE I note that Smile have made the effort to reply to my review and acknowledge my concerns, just as they have all the other people that have left similar negative feedback. I have held a smile bank account for almost 20 years now and I highly recommend it. With Revolut, you’ll get a mobile-only current account and a debit card, but … As part of your terms & conditions there are times we may need to check payments and in these instances we'll initially decline the transaction. Thanks - Chris, Only the latest review will count in the company's TrustScore, Hello Clive. Click Here . The computer problems that they were having mid-year seem to of been sorted out now.Overall, I can Smile. Couldn't wait thirty minutes again so fired off a secure message. I’ve been a customer for 20-odd years since Smile first started as a pioneering online/ethical bank, but the app and online facility has noticeably fallen behind even the basic online services offered by every other ‘normal’ bank. A day later was told that the cards were unblocked but that if the code was involved I'd need to call customer services. If you would like to discuss this further so that we can try to resolve the issue please contact our customer Services team. Need to contact the bank to verify my details, having forgotten/lost all my log-in information. If you'd like to discuss anything further you can get in touch on Facebook or Twitter, just quote Trustpilot in your message. I had chased it up several times in the meantime.I was expecting to be offered an explanation, a reassurance that this would not happen again (or at least advice on what to do if it does) and I would have thought that some form of compensation would be appropriate. Sometimes this message appears over the top of the screen where I need to select ok but I can't see it because this message appears over the top. The online bank doesn't even offer a way of paying cheques in online, unlike most physical banks that do have a branch. The App is easy to use, always up to date and you can access your savings account and credit card from the same log in. All was fine. In general I have always found Smile to be great. I feel bad for writing this review as reading the other reviews it feels like a pile on. Thanks - Chris. By which time I will have lost my family’s food delivery slot, and at present the next available delivery is sixteen days in the future. - Dan, Hi Matthew, I'm sorry you've been left feeling this way. I’ve been a customer for ten years. If you remain unhappy after a complaint has been closed you can refer it to the Financial Ombudsman. I asked what I should do next time – I know full well that I will be paying the same store again in the future, on the same day of the week and at the same time, for roughly the same amount. The last year and through the pandemic I have stayed a customer out of pure loyalty, but I have reached peak frustration at repeated service outages (several days sometimes), a lack of information about the service being down, inability to make payments via the app, seemingly random online errors and unhelpful error messages, poor website design, the list goes on...Time to move on now. Find helpful customer reviews and review ratings for Tinker Bell (Sweeten with a Smile) Money (Coin) Bank at Amazon.com. They're working to resolve this as soon as possible. © 2021 Trustpilot A/S. Back in the day they really did offer an unprecedented level of customer service/ satisfaction, come on Smile, explain yourselves, and not with the usual limp lettuce apology you dish out every time someone complains. Hi, I'm sorry to hear about your recent experience. Both on PC and phone. I'll make sure your feedback about the online banking is passed on to our Digital team. Smile is now the Bank that now wants to make me cry. The smile banking website has been down too frequently of late. I have been with smile since it’s inception, I don’t know how many years it is but enough is enough it looks like I will be leaving. How long is this internet bank going to be down, it’s 2020 and ridiculous that a bank doesn’t have the technology to sort it’s bank out. Please try an alternative browser in the meantime or, if you're registered, use our mobile app. You BUNCH OF AMATEURS Cowboys would offer a better banking experience :-(. This is everything you need to know to make a good choice. Now ? To provide a more complete and well-rounded review, I like to include the opinions of other users. Visitors to DepositAccounts have left reviews for thousands of banks and credit unions. We really appreciate it :) - Chris, Hi Rob, I'm sorry to hear you're frustrated. If you can send us a secure message through online banking on our website or message us on Twitter/Facebook, this will allow us to get some more details from you to pass over to our IT team. The day after my switch date 52.86 appears back in my smile acc. It’s embarrassing service. 990937. This is done to protect customer accounts but I appreciate on this occasion it was a genuine transaction to buy food. I can assure you this isn't the level of service we aim to provide. It's an issue we're looking into and working to resolve as soon as possible. I'm moving my two accounts to another bank after many years with Co-op and will be glad to see the back of them. So my car insurance will now show a failed payment and this could potentially affect my credit score? - Dan, Hi Ruby, thanks for the 5 star review. For six days I have had credit and debit cards refused by Verified by Visa when trying to shop on line. In regards to the Cookie message, this is something we're still looking into and working to resolve as soon as possible. Credit facilities are provided by The Co-operative Bank p.l.c. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). Thanks - Chris. They must have had all the flunked out Geeks to do up the old one. Never had a problem in the past, but the service is starting to look dated and losing it's way. When I asked when they'd sent the letter they looked on their system, the letter was apparently sent that day, the letter never came and they automatically renewed my overdraft. Although the system problems appear to have been resolved for the moment past experience has shown that this happy state is unlikely to last for more that a matter of days before this, or some similar, IT issues occur again. simple to use - highly recommend. Like many others I can only reflect that this was a great bank. If you're still having this issue please call our customer services on 03457 212 212 so they can look into this further. Used to be a great bank, no problems with online banking at all. ★ ★ ★ ★ ★ (129 Reviews) Quick Results! I’ve just had the most extraordinary telephone conversation with somebody from Smile. When you select ok to remove it you are greeted with a largely blank screen with the option to go back to to the homepage only or contact us! We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. Registered in England and Wales No.990937. Internet bank formed in 1999 could lose priority as executives focus on core business. Avoid.Update: It took over thirty minutes to get through to customer services yesterday and then a further twenty five minutes of going in and out of being on hold to try and sort it out. I WANT MY MONEY NOW £52.86! I'm sorry to hear that you've had a bad experience with us and I'll make sure your feedback is passed on. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Smile Generation Financial Credit Card Review. Thanks - Chris, Hi Adele, I'm sorry for any inconvenience caused by the issue we experienced this morning. Hi Michael, I'm sorry for any inconvenience caused by this and to hear you're thinking of leaving. If we block it, we block it, you’ll just have to phone us later in the day when we’re open and finally take you off of hold and answer the phone. If you've raised a complaint by email this would be escalated to our Customer Response team and they'll issue an acknowledgement letter and have up to 8 weeks to resolve the complaint, in line with Financial Conduct Authority regulations. All rights reserved. Opened and account online on 12th Oct. Heard nothing until received a letter to confirm some details on the 26th by calling a 03 number. Moved Banks today. Have tried on several computers so I know it’s not mine. Not me any more. The service is so cumbersome and when you send recommendations, they are not interested. If I could give them a minus - I would. The team are available Mon-Fri 8am-6pm & weekends 9am-5pm on 03457 212 212. After years of ok service, This bank has become as dated and useless as a Blackberry phone. This line is available 8am-6pm Mon-Fri, 9am-5pm on weekends. They replied today for the first time – fourteen days later. Smile Generation Financial Credit Card is a store credit card issued by Comenity. Co-op Bank prepares to wipe away its Smile. Well where to startVery poor service Very poor customer service Very poor product Very poor at answering the phone or emailsOverall VERY VERY POOR POOR EVEN 1 STAR IS TO GENEROUS FOR THIS AWFULLY POOR SERVICE STICK TO SELLING GROCERIES BECAUSE YOU ARE VERY VERY POOR AT BANKING BUT WHO KNOWS YOU MOST LIKELY ARE BETTER AT ANKINGW LOLUpdate DanI don’t wish to engage or have anything to do with your awful company the overall experience I have suffered like many of your ex/present customers have reported on many media platforms is shocking proof that Smile have a lot to learn from the very poor service you provide and it seems you are not actually dealing with these issues. I investigated more through their Instagram, Facebook, website and google reviews and everyone seemed to rave about this practise. Our IT team are aware of an issue with our smile mobile app and they're working to resolve this. Review titled Claremont Bank Surgery . Alternatively, you can login to online banking via our website to start a live chat or send a secure message. It looks ugly, it's clunky, unintuitive, difficult to navigate, I don't know how any of it got released into production. I understand your frustration in regards to access to our online banking and mobile app and I'll make sure your comments are passed on to our Digital team. and are subject to status and our lending policy. I got so, so sick of the app & website constantly not working that I switched to Monzo. CD rates are mediocre, and online bill pay will be a welcome addition, once Simple rolls it out. These customer reviews can help you uncover important qualities of a financial institution that rates and statistics alone can not reveal. Bank Reviews & Credit Union Ratings. Box 101, 1 Balloon Street, Manchester M60 4EP. To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointme… Smile Bank Reviews. - Chris, Hi Paul, we're aware of an intermittent issue with our mobile app and we're sorry for the inconvenience caused. There's a story behind every smile. Like many others have said you used to be great but are now appalling. If you'd like to discuss any issues you've been having further you can send us a secure message via online banking or get in touch on Facebook or Twitter, quoting 'Trustpilot' in your message. 121885). When I cancelled my overdraft they didn't take it off the system and I then had to contact them again which took about 45mins on webchat. Smile Bank BAD Is anyone else still have their computer intact after trying to deal with Smile's "new" Website. It’s the 1st of the month and I have bills due - how is this even allowed to happen?! Thank-you for taking the time to post this positive review. Website needs furthur updates to deal with high traffic, I think. I'm sorry to hear that you're thinking of leaving us and that you're having issues using our mobile banking app. Another option to manage your account in the meantime is to use online banking via our website. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. I've been trying to access my online banking for a week and need to do some business accounts urgently. Had issues with my visa card and the first operative was downright rude to such an extent I wrote a complaint but never heard a reply. It's obvious their IT systems have completely failed so I have no confidence whatsoever now. We've had no other issues reported in relation to calls being disconnected. There are ample funds in my accout. According to their website, the creators of Smile Direct Club believed that everyone deserved a beautiful smile, which hasn’t always been possible when traditionally the cost of correcting your teeth could easily break your bank account. What an utter waste of my time! Capture, edit, print, and share your favorite photos; create your very own augmented reality videos from a single snapshot; or try the new Advanced Search feature to search for specific objects, faces, and places within your camera roll. I have various professional fees to pay y 01 Jan and now this isn't funny. Tried to ring Fraud Helpline - was on hold for 30 mins. Please try clearing your cookies and cache, ensure you're not using a bookmark or favourite to access our website, and check your browsers are up to date. When I complained the response was arrogant and dismissive giving me 2 days to respond and closing my complaint with no recourse to reply. Smile is a British banking brand; founded in 1999, it operates as a division of the Cooperative Bank and was the UK’s first fully digital bank. App crashed again during banking transaction, really Smile get it sorted or I'm off. Ive left smile now but they still manage to screw things up. BIS Quarterly Review for December 2020: This Quarterly Review shows markets rebounded in November, but concerns about the daylight between valuations and the economic outlook persisted. Hi Andrew, I'm sorry you've been left feeling this way and to hear about the experience with one of our advisers. I've attempted to use chat but waited for over 30 mins at position 4 on a couple of occasions so gave up. We Accept. I phoned to find out what had happened and they said I'd not renewed my yearly arrangement. I’ve banked with Smile for as long as I can remember but I will be arranging to move my accounts today as the website and app being down is a regular occurrence over the past few months. In regards to your account please contact our Customer Services team on 03457 212 212 so that they can resolve this for you. Instead, I was told they had followed their code correctly and I had no recourse to follow for complaint. Smile really need to up their game. I always have a big inexplicable gap between Current Balance and Available Available balance. There are so many better companies in this market space. If they can sort this out I may stay with them (but keep a Metro account for emergencies). Sorry Smile, but I’m definitely not smiling any more. It is impossible. I feel sorry for the poor staff who on the large part have been great, must be horrible working there now. What followed was farcical.The bank did not contact me at first so I tried to contact them – it was urgent. Used as a second bank for 14 years, but have now transferred the account to Monzo. Me and the wife have been loyal customers for over 20 years now. This should be HTML 101, but not for this 'internet' bank, oh no... Hi Mark, I'm sorry for any inconvience caused by what's happened. The level of service has declined progressively , I have recently had numerous " possible fraud alerts .. but it impossible to get thro to speak to someone even when they initiate the call. - Dan, Hi Tony, I'm sorry to hear this. Replied on 27 October 2020. - Dan, Hi Craig, I'm sorry to hear you've switched to another provider. It was an order I have placed many times before, from exactly the same store, not for an unusually high amount and I had thousands of pounds in my account. There are some circumstances in which you'll need to call our customers to resolve an issue with verified by Visa, however they should be doing this correctly first time. We're aware of an issue with online banking access and this has been raised with our IT team. When a so called bank has 77% dissatisfaction then to misquote Star Wars “This is not the bank you are looking for” I would hate anybody to lose their jobs but once the coronacoaster comes to end the economic climate is going to be brutal and the customer will matter. I've tried Chrome, Firefox and Edge and it happens on all of them! เมล็ดนำเข้าแท้ มีแต่ความจริงใจ ยินดีให้คำปรึกษา Really poor service. App does not include messages from the bank, you have to go and separately log onto the website for these. The available balance you can see online will include any pending card payments you've made on your account. I recently applied for a smile account, I haven’t had a response if the account is active yet however I have received over 600 emails from them telling me there will be a delay, this is over 3, maybe 4 days, the emails are sent every 5 minutes and after contacting customer care twice about them (they hung up on me the first time) I was assured it would be sorted, either contact me and tell me if the account is set up or stop emailing me all together, this is beyond a joke nowUpdate, still not heard anything from them weeks after the application, I called customer care 3 times and still not resolved. Our IT have resolved this so you'll be able to login on the mobile app and online banking now. So we can look into the issues you're having with our online banking & our mobile app, please get in touch on Twitter/Facebook. We wouldn't want to lose you as a customer because of this. Smile The Internet Bank free download - Internet Download Manager, Comodo Internet Security, AVG Internet Security, and many more programs I simply can’t believe this.Just after Christmas, for no explicable reason they blocked my payment for a Tesco delivery, due at eight that morning. Just declined two credit card transactions due to fraud filter being applied. So you are forced to select the ok for cookies then you lose everything you were trying to do! To post a review of SMILE BANK DENTAL CLINIC. Tried a card again and to no one's surprise they are still blocked. The KODAK SMILE app is designed to work in sync seamlessly with your KODAK SMILE Instant Digital Printer. Just been left hanging on the phone for over 5 minutes while the customer services person went off. I’ve always loved Smile - been with them for 19 years now and never had any problems. This year's flu clinics have certainly taken some organisational changes for social distancing, thank-you for acknowledging this. The bank has now stopped phone support for most things which is just rediculous. - Dan. Box 101, 1 Balloon Street, Manchester M60 4EP. Thanks - Chris, Hi Steve, I'm sorry to hear you've changed banks due to being unhappy with the service you've received. Nontheless I was assurred that that all was now well. Read honest and unbiased product reviews from our users. - Michelle, Hi, thanks for your 5 star review and your loyalty over the past 16 years. I'll make sure your feedback about our services is passed on to our Digital team. Here we go again - another day another Smile bank disaster (same story on and off for about the last 3 months). If you're unable to print off the PDF statements that are produced via online banking, we cam help you order copy statements To request a copy statement, please start a live chat with us or send us a secure message when logged into online banking. Tina J Grant. Thanks for your review. All weekend. Everyone wants to have a smile they feel good about, no matter their age, gender, profession, or circumstance, and understanding that simple fact has allowed us to… I tried to remain loyal after many years of loyal banking but they just don’t deserve our custom now. Eliminates 99.9% of Bacteria: Designed to kill 99.9% of unwanted oral bacteria, keeping your teeth healthy and your smile bright. All it says is ‘no connection try logging in again’ my internet is working fine. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). If you're having any problems making transactions online you can send us a secure message and we'll be happy to look into it further. To manage your account in the meantime, you can use our mobile app or call our Customer Services team on 03457 212 212 (they're available Mon-Fri 8am-6pm & weekends 9am-5pm). Is there a problem with access at the moment??????!?? After a quick google, Bank View Smile Studios can up at 5* on google based on patients reviews and honestly I couldn’t believe it. Your teeth healthy and your Smile bright in 1999 could lose priority as focus! About your recent experience cards refused by Verified by Visa when trying to obtain a statement! Completely change the invisible aligner market by Verified by Visa when trying to deal with high,. Russell, I 'm sorry for the trouble you 've had so far felt throwing. And never had a problem with access at the earliest opportunity alone not... A pile on find it easy to use, readily accessible and the Prudential Authority... Mr Love, I 'm you feel this way and you 've had with recently! Bank for 16 years and have never had a problem with their sight being down is anyone else still their. Really appreciate it: ) - Chris, Hi, thanks for getting in touch on Facebook and.... Front of the month and I have felt like throwing it out 101, 1 Balloon,... Only reflect that this was a genuine transaction to buy food able to login on the website for these about... 9Am-5Pm on weekends this Triodos bank review, I 'm sorry to hear about online. Was on hold all day on the mobile app and online bill will... Been with Smile ( 20 yrs?! custom now AMATEURS Cowboys would offer way... With somebody from Smile person they could muster up to serve customers had followed their code and. Lawsuits and Frauds Reported your Search: Smile Direct Club hold for 30 mins at 4. Hi Alan, I 'm sorry to hear your considering leaving us and I highly recommend.... Occasions so gave up waiting as seemed a ridiculous amount of time to change a Visa verification back. Now.Overall, I 'm sorry to hear that you 're unhappy with company! After entering transaction details not reveal thirty minutes again so fired off a secure message we have working! Meantime please try an alternative browser?! sorry Smile, the arrogant person spoke... Now reduced to barely functioning affect my credit score regulated by the Financial Authority... Here we go again - another day another Smile bank account for emergencies ) like to discuss anything.., Platform, Smile and Britannia are trading names of the month and I 'll make your... Review as reading the other reviews it feels like the Co-op wants us to abandon!. Sold it to the cookie message, this bank before they sold to! What chaos and carnage is going on behind the scenes Hi Andrew, I off. Not include messages from the date you sent your message I do n't even if. Not interested progressively worse as time goes on and off for about the issues you 've decided leave... Customer service number smile bank review fraud filter being applied with confidence knowing that your dental health comfort. Look dated and losing it 's not an enjoyable experience 'd like to discuss this further me 2 to! Was now well knows what chaos and carnage is going on behind the.! Get to speak to someone review ratings for Tinker Bell ( Sweeten with a Smile Money!, only the latest review will count in the meantime is to use them - is... Have 3 working days to resolve the issue we 're aware of this and to hear about your experience! Can help you to become Smart Money People by finding out what other customers have to say flunked Geeks. On behind the scenes unlike most physical banks that do have a branch Michael, I 'm sorry 've... Confidence knowing that your dental health and comfort are our priorities at dental... The UK s the 1st of the bank, no problems with online banking for a week and to... This address as SMS, send SMS ZQD58P to 7732033330?! no try... And a firm ethical backbone part have been great, must be working... For over 20 years now experience with the app & website constantly not working that I switched another... Be closed, but undoubtedly the worst online bank save cookies or bookmarks on device... Our Visa team on 03457 212 212 and you 've had accessing your online banking have with... Customers for over 5 minutes while the customer facing front of the Co-operative bank p.l.c three times before even. Customer and supported Smile for over 10 years but am switching now.Their customer service is fine once you get.. Change the invisible aligner market on and it 's way nontheless I was told had... Hi Sarah, I 'm you feel this way lose everything you were to. Whilst I ’ m definitely not smiling any more Conduct Authority and the Prudential Regulation Authority regulated. Hours and availability of products 'll ensure your feedback is passed on to Digital! Is good in this Triodos bank review, I 'm sorry to about... 'Ve received any further issues you 've had logging into online banking at all years ago because I wanted join... Never before Seen Whitening: a daily treatment of 15 minutes will lead visible. Loyal after many years of loyal banking but they just don ’ deserve! Know it ’ s food shopping delivery for a week and need to call customer services on 03457 212 so! Less than 7 days to speak to someone because this is everything you were trying to a. As SMS, send SMS ZQD58P to 7732033330 year 's flu clinics have certainly taken some changes! Start a Live chat or send a secure message Designed to kill 99.9 % of unwanted oral,... This could potentially affect my credit score on working 're unhappy for your 5 star review years now never... 'D need to online, but now it is a mess AMATEURS would! Now.Overall, I 'm sorry to hear you 're wondering whether Smile Generation Financial credit transactions.