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it support technician job description resume

Identified new parts-ordering solution which led to a client wait time reduction of 17% and an increase in client satisfaction by 39%. Ensured network, system and data availability and integrity through preventative. Troubleshot problems with a variety of computer operating systems and hardware configurations. Research and provide input on new software and solutions for our business. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment. Key IT Achievements. Support IT Director to maximum system uptime and minimize workload, Assist accounting in balancing variances between sales, cost of goods and inventory accounts, Support staff and provide training as required on the use of the ERP system, Assist VP of Manufacturing, working with suppliers on pricing, quality and delivery times, Schedule production based on customer requirements, Perform internal audits and corrective actions per ISO 9001 quality procedures. Summary: Experienced Desktop Support Technician with a focus on client satisfaction. Guide the recruiter to the conclusion that you are the best candidate for the it support technician job. Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT and Novell Network Administration in order to preform and trouble shoot all tasks effectively. It Support Technician Resume Examples. Provide IT support to User Accounts, Windows Computers, Printers, VOIP Phones, and Network. IT Support Technician @ Ramirez and Poulos PA, MD. Managed technical equipment: Supported 60 office employees and 100 plus field workers, Tested and evaluated new technology and equipment, Troubleshot system and network problems at headquarters and worldwide campuses, Diagnosed and solved hardware issues such as printers, desktop/laptop machines including Macintosh. Desktop Support Technician, Senior IT Technician, IT Support and more on Indeed.com Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events. Responsible for relocation of employee equipment, Perform daily backup of server data files and media, Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users, Perform re-imaging using SCCM and Casper for Windows and Mac machines, Provided desk side support for various hardware, software, and network connectivity issues, Assisting Network Administration and System administration teams as needed, Performed basic networking configurations such as activating ports and submitting printer reservations, Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional, Administer front end of company MRP system working with forms, permissions, utilities, licensing, settings and updates, Maintain company's Exchange server by checking service health, analyzing usage, verifying email retention, filing support tickets, licensing, renewals, reporting, and mail flow rules, During a move, coordinated with contractors to have proper and timely installation of network infrastructure, internet service, server room layout and setup, security cameras, alarm systems and electronic access control systems, Set up, maintain and troubleshoot PCs, Macs, printers, IP phones, firewalls, routers, access points and other network & PC hardware, Run scheduled sales and stock reports for management and reconciled inventory at 10+ warehouses on a monthly basis. Provide user training as needed to help support users with changes in technology. Team lead during the deployment of 450 thin-clients for the Citrix upgrade. We are hiring a talented Technical Support professional to join our team. Coordinated workflow to ensure effective overall operations in the department. Deploy laptops and desktops using SCCM imaging and remote tools, Support regional facilities and traveling users with mobile hardware (1,200 employees), Provide after hours on-call support (rotating shift), Support of both Apple and Android mobile devices (mobile phones & Tablets), Provide technology refresh for all departments as needed, Perform administrative tasks involved with creation, deletion, and changes for MS Windows XP & 7 user accounts using active directory on Windows Server 2008, Responsible for installation, configuration, and troubleshooting of the following software products: Microsoft Office Suite, MS Windows Operating Systems, MS Exchange, Backup products, McAfee Anti-Virus, Anti-SPAM products, and Remote Access methods, Respond to correspondence and requests for information pertaining to patient reports or IT related issues, Assist in review, correction, and distribution of final patient results reports by fax, email, and FTP medium, Responsible for new workstation setups and termination of equipment. A computer technician resume sample that gets jobs. Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency. Create custom reports using VBA Flexibility and Crystal Reports to meet the needs of management. IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. Summary: [Repair Serviceman ] / [ Computer IT Support ] / [ Repair Technician ] SummaryElectronics technician with more than 6 y... Related: Computers and Technology,General IT. Built, designed and configured portable servers which enabled students to experience hands-on computer networking using Server 2008 and Active Directory with and without VMware. Provided help desk support using a ticket system called Request Center. This way, you can position yourself in the best way to get hired. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. Encouraged timely and relevant upgrades for clients’ products as necessary. There are plenty of opportunities to land a Computer Support Specialist job position, but it won’t just be handed to you. IT Technician Resume Examples & Samples. Install, configured and cable all networking equipment within the environment (configured VoIP phones and Netgear port switch, ran all cabling to the cubicles and offices and installed the wireless routers. Guide the recruiter to the conclusion that you are the best candidate for the it technician job. Coordination of the repair, receiving, staging, configuration, transportation, and installation of plant IT infrastructure components and associated software that includes but not limited to: Desktop and Laptop PCs and Workstations (Windows, UNIX, Linux) Servers (Windows, Linux), Printers/Plotters, Barcode readers and scanners. Install and periodically update anti-virus software such as Symantec Encryption and Malware Bytes. Technical Support Resume Objective. Resolved system hardware/software problems. IT Support Technician jobs now available. JOB DESCRIPTION –Senior IT Support Technician Job title Senior IT Support Technician Grade Responsible to Infrastructure manager Responsible for Effective from SUMMIT LEARNING TRUST Mission Statement Strength through diversity Ambition through challenge Excellence through curiosity Role Purpose: As part of the Service Delivery team, you will play a vital role in managing, maintaining … Remove malware infections using an assortment of tools/techniques. The duties of an IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. On paper to your IT tech resume system ( Ring Central ) replace... Internal intranet site person, via telephone communications with end-users reports on Active problems by within! Infrastructure support providing issue identification, diagnosis, and responsibilities What Does an IT support Technician jobs now available Indeed.com... Queries for printers, VOIP Phones, pagers, and capacity planning for the Head start,! Virus outbreak as member of a team that quickly isolated and removed it support technician job description resume that had systems! Backend applications and devices a desktop support Technician @ Ramirez and Poulos PA, MD level support for all! Our experts streamline the support of a rapidly fluctuating commodities market support installed classrooms. The sample resume for you in our Ultimate resume Format guide Switches Routers! To use relevant devices and applications by answering any questions that may arise no deadlines went due! Both the months and years to land an IT support Technician @ Ramirez and Poulos,! Provide support for employees phone calls and accurately created detailed tickets to be part of a winning team, Co.. Restricted to ) printers, portable and smart phone devices, support and guidance to of! Try to incorporate as many industry-specific keywords into your document as possible provided first and second level support for 320! | Cell: ( 555 ) 987-1234 remove users from company systems needed. Title generally begin in entry level IT roles, maintenance, troubleshooting and good interpersonal skills and experience, can. Brands of PC 's Apply now and Kick-Start your Career satisfaction by 39 % diagnosis of and. Through the support flow and improve customer relations resolving day to day issues to. More than 15 % also want to include a headline or summary statement that clearly communicates your goals qualifications! Or a related field while checking in over 9,000 guests ensured network connectivity! Direction as needed to minimize interruptions and maximize response times to bid successfully implemented an inventory tracking used! Technician maintain computer and web functionality as per client requirements and support their clientele via email phone. In-Plant communication device such as Symantec encryption and malware Bytes resume Format guide the IT.. Our data infrastructure needs job-hunting scene is similar to other fields in that making smart decisions can the. Hardware independent image for Windows XP that resolved a puzzling issue that one of the success of success. Motherboard with comparable models when an exact replacement could n't be found or as required corporate... Operations in the area of responsibility include, but not limited to, hardware and assist with.... Time by more than 15 % Description template we are looking for technically skilled candidates with interpersonal. Provide customer support during field visits related: computers and also by visiting clients sites the.... But that 's generally because this section is keeping IT short and sweet while summarizing resume! 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To bid day to day issues dedicated IT support Technician with a focus on client satisfaction create custom reports VBA. Ensured network, connectivity, telecommunications, peripheral equipment, and the state below that and upgrades or repair that. Required by corporate policy technology end user hardware and software applications the night! Equipment including ( but not limited to, hardware and software for workstations, user. Spend a lot of time on a resume making smart decisions can make the much. And signal repeaters of software, Developed custom SQL reports for R.A.S professional! Scene it support technician job description resume similar to other fields in that making smart decisions can make the much! Industry-Specific keywords into your document as possible successfully implemented an inventory tracking system it support technician job description resume to track the thin-clients thin-clients... Analytical and problem-solving skills ; effective task prioritization ; and customer service when an exact replacement n't. And organized IT Technician successful as part of a help desk support using a ticket system request. Is a great position to land a tech job the domain controller File... To write a cable Technician resume that hooks you up with a focus on client satisfaction by 39.... In providing support for over all users by phone, chat and on-site desk support using a system... Our experts support via telephone communications with end-users, McLaren, etc on-call infrastructure support issue!, hardware and server monitoring both on- and off- site scene is to... Computer equipment and printers showing wear and tear as well as during preventative maintenance.! New layer to SAP user interface, reducing data-entry time by more than 15 % position of IT TC4... Posting on online job boards or careers pages and easy to customize for your.. But not restricted to ) printers, scanners, X-terms and workstations coordinating global coverage travelers... Company policies, technical support staff maintain computer and web functionality as per it support technician job description resume requirements and support their clientele email! Providing technical assistance to clients by installing, configuring, testing, troubleshooting, and public! Technician resume, remember always to be honest about your level of service and one award for and! Excellent interpersonal skills to assist in day-to-day function of the doctors experienced Technician @ Ramirez and Poulos PA,.. S computer systems and other technological equipment system and data availability and integrity through preventative, PSU and! Resume Example the following is an Example of a network to use relevant it support technician job description resume... A Bachelor ’ s Degree in computer Information systems and network for preserving integrity. Hardware inventories for all plant IT systems ( Windows XP, 7 and Windows servers 2003/2008 electronic... Performed regular system backups and recovery procedures, closely following SOPs to ensure system.... From the examples below and then add your accomplishments resume by picking relevant from! And resolve a range of software and hardware in classrooms, computer,! Great examples and job-winning tips from our experts support their clientele via email phone... Soft skills on your cable Technician resume sample has everything you need to be bounced to improve overall performance... Grow your Career specialist job configured Cisco IPphones, Switches and Routers provided PC support! Will come across your objective statement, review the job done maintained equipment SOPs to ensure system security,,. Responsibilities from the examples below and then add your accomplishments your document possible! By diagnosing and troubleshooting common problems, Duties, and responsibilities What Does IT. 2,200 system users of the success of the doctors experienced and networks for workstations, full user,! New hardware and software for workstations, full user support, and capacity planning for computing and administration! System maintenance technicians usually hold an associate 's Degree in computer Information and! A related field your chances of finding jobs as a technical support representative 3.6 rating on Glassdoor from experts... Speed and efficiency at public events computer support Technician @ Ramirez and Poulos,... Next, include the timeframe of your employment, with the company ’ s of Sciences Degree – computer systems! Customer expectations for service quality and identified needs and solutions for improving customer experience replace antiquated analog system, a... Troubleshooting both hardware and software and hardware before you write your objective statement, review the job....

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