I did ask for an apology from the CEO up to now ive recieved none. "It must be in a container somewhere". I do not want the chair based on the experience. Great whilst you are purchasing but once you have received your product they don't want to know. Used Furniture in Orting on YP.com. Furniture Village, Worst ever customer service Placed an order for a dining table and six chairs in clearance sale at their Preston Branch. Company is a shambles and they don't care about customers. Very please with Furniture Village. I was not going to mention why I take blood thinner tablets, but have decided to as it demonstrates two things. We have had the worst experience with Furniture Village and we would not recommend anyone ever buy from them. ” In 2 reviews. 53 reviews $$ Moderate Thrift Stores, Toy Stores, Baby Gear and Furniture. Worst experience ever!! She looked on her computer and said that they could just squeeze the delivery in that week. This is the Furniture Village company profile. The products in the store are of better quality than many other stores I visited. The first one had to be returned as the mechanism wasbent. Your staff are the rude, make us the customers to be liars. Read 1 more review about Furniture Village Only the latest review will count in the company's TrustScore Dave Sims 1 review. We must be at 14 or 15 weeks now. Furniture Village, zero quality in every department, Poor customer service experience from Thurrock store…, I WOULD NOT RECOMMEND BUYING A SOFA FROM FURNITURE VILLAGE! Write A Review (It only takes 30 seconds!) We attended Furniture Village, Riverside, Northampton at 1130 hrs on 28 Sep 20. The table I bought was a circular made from quartz in clearance. at the end of OCT/NOV we asked to speak to the manager Tony who then blamed the salesman/trees/springs etc , after we said how upset we were by not at least being kept updated and in a nice manner he took £400 off the cost of the bed- from this point on he and his staff thought it was acceptable to not give any respect, no phone call to update us, often rude when we rang ,phone "cut off" and just making us feel like we were a nuisance, this unbelievable fiasco went on until the 5th Jan 2021 when after the last 3 dates had come and gone we made several attempts to speak to the manager again who then felt because we had previously had £400 off a bed which we had waited nearly 7 months for, felt it was ok to be dismissive and bordering on rudeness with no real understanding of how we felt in fact the whole situation had had me in tears- we decided we had had enough of empty promises despite them offering another date for arrival , our trust was gone and we could no longer have any patience with them. Have used for all sofas for years & will continue to do so. Nobody did so I left a message on their website. See reviews, photos, directions, phone numbers and more for Weirs Furniture Village locations in Northwest Seattle, Seattle, WA. © 2021 Trustpilot, Inc. All rights reserved. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Read 2 more reviews about Furniture Village Only the latest review will count in the company's TrustScore Suzanne Parker 19 reviews. On Reviews.io, they have 1 out of 5 stars, which accurately reflects their real score, NOT the 4 out of 5 on here! 14. Definatley recommend. Voice your opinion today … In general, the sofa is a quality one and service is OK, but the sofa have some hiden and unexpected cutcorners. He was very helpful and had an excellent knowledge of all the colours and fabric options for sofas and armchairs, making the whole experience quick, easy and enjoyable. The whole episode took almost 6 months. I would not recommend. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Vashon, WA. Advice from furniture village was to plump up the cushions and dress the sofa!’ I WOULD DEFINITELY NOT RECOMMEND BUYING A SOFA HERE. Find 885 listings related to Weirs Furniture Village in Northwest Seattle on YP.com. 2 Reviews | 5.0 Rating Company Reviews Questions & Answers Trust Score . We'd like to discuss the issues mentioned above, so please can you email firstname.lastname@example.org with "Trustpilot" and your name in the header. Service 4 She said that they would contact her when they found it. Useful. The new couch shows up and the real problems start. | Read 20,701-20,720 Reviews out of 21,523 Was due my sofa week commencing 30th November and now has been delayed fornthe 5th time I moved house and have no sofa as mine was due to come in offered me a sofa but at a later date when mine was due a few days after now I still have no sofa I have 2 small children and one if them is disabled explained this several times to them not kept updated phoned and phoned to speak to a manager and not getting anywhere still no sofa , still no payment still no phone call and we have to sit on the floor 30th november my sofa was due 15th january still nothing company doesn't care. Worst customer experience I've ever had! So looking forward to my new sofas. Thank you for taking the time to leave a review. Their store opened after the first lockdown. So again, QUALITY OF MANUFACTURE in China presumably to Chinese standards QUESTIONABLE BUT BASED ON MY EXPERIENCES NO STARS! We were told that it would be up to 10 weeks for the sofa to be delivered, which we accepted. Very helpful, Extremely disappointed service, have booked 3 times a video call as I needed assistance in placing my order - nobody called me , when I eventually managed to called the head office and placed complaint however no one has called me back since nobody bother about the customer- just a poor service, I wish I wouldn’t even bother with them, so dissatisfied and disappointed, Only the latest review will count in the company's TrustScore. Glassdoor gives you an inside look at what it's like to work at Furniture Village, including salaries, reviews, office photos, and more. Two further weeks passed and no news so this time both of us visited the store and explained to the same assistant the issue. Would you like to add a photos or videos? fao Peterthe order regarding my last review is169195735Pat Morrison, Excellent service, staff all very helpful. Tush, approached us with a lovely friendly smile and made us feel very comfortable. Check out what 21,523 people have written so far, and share your own experience. My wife tells me that we will not be buying furniture from them again and I have some sympathy for that attitude. In the end I got a loan sofa off them I was given that in November 20/20 my new sofa is from somewhere else and I give it back when the new one arrives. I would like a full refund. Reply. Furniture Village has a consumer rating of 1.28 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. Went as a family to Furniture Village a few weeks ago and had such a wonderful experience. And now, the leather has started to peel on the replacement QUALITY OF FURNITURE POOR. You will be contacted by email to verify your review. “ Recent reviews of this Value Village location have overlooked a key point, which is that it is flanked by a Walmart Neighborhood Market and a St. Vincent De Paul 's. Read 1 more review about Furniture Village Only the latest review will count in the company's TrustScore Josie 1 review. Where do you start with such a bad experience that we had...July 2020 we went to the store at Gillingham spent 2hrs going over with the store salesman the bed we wanted , we paid the full cost of £3417.00and was told the bed would arrive 7-8 weeks later.10/11 weeks went by and we heard nothing so we rang and heard the first of many promises/ excuses/blame why it had not arrived ! When the sofa was delivered it had a flaw in the material on one of the seats and the arm was wrinkled. Bought chair and when I got it home there were parts missing. In the store, I met this lovely gentleman, Ady. Do you agree with Furniture Village’s 4-star rating? When things don’t go right from their end there is no appropriate system for the customer to get anything sorted out and they don’t bother communicating with you, you have to chase everything. Besides the 19 week delivery I got charged twice. The assistant looked on the computer and said that it had been made but that they had lost it. So it had been sitting there and they couldn't be bothered to let us know. | Read 81-100 Reviews out of 20,030. The rest of the people disgusting I shopped in Abingdon shop in Oxfordshire. i contacted them straight away and they said it would be sorted today, i have just called them and they say they do not know when the slats will be delivered. Firstly, it was evident in the store from my disability that I had had a stroke and I actually discussed this with the member of staff - who despite this failed to mention the medication issue. All done over the phone, took the full balance and told us we would get a call from their warehouse a few days later, we … ” In 7 reviews. Do you agree with Furniture Village’s 4-star rating? 5. 2039 Rockbridge Rd. Many thanks, I have put a few reviews on here about this shop and taken down.Reasons I took down was in the end I got everything sorted minus one thing. Thank you, Lovely to deal with & not at all pushy. Stauffer's Furniture Village is a furniture retailer that sells mattresses in addition to other types of home furnishings. Check out what 20,030 people have written so far, and share your own experience. Nor is it mentioned as an exclusion in the Furniture Protection Plan, but they have decided that it is not covered under this guarantee QUALITY OF SALES INFORMATION AND GUARANTEE ZERO STARS.They have today dismissed our complaint with this convenient excuse without addressing some of our issues or providing supporting evidence CUSTOMER SERVICE QUALITY NO STARSAS FV failed to provide information on this, I have researched it, but there is little quality information out there, is this because FV Invented it as a catch all excuse for dismissing complaints. 0 Reviews . So the best thing to do is send an e mail to the CEO to complain he does not see this it goes to an escalation dept. All that's left is for them to send me an updated purchase form which shows a breakdown of the order and what's been paid to date. 1 Review . As a family, we are all so happy with our lovely cosy new lounge & the customer care received from The Furniture Village team is second to none! Reply. Furniture Village ranks 367th among Furniture sites. A free inside look at company reviews and salaries posted anonymously by employees. It is important to note that the medication issue was not mentioned when we bought the suite and I have since been advised that it is still FV’S policy not to make people aware of it. Really looking forward to receipt of my items in due course. We had previously had good experience in that store, so were always going to return. Even though we were in tier 4 lockdown, Furniture Village had set up Zoom to give virtual tours, so I was able to ask Oliver about the suite I selected from the web site. Your browser does not support embedded videos. Extremely poor customer service. Moving Companies. I ordered a ercol bed from this company in october, it was delivered yesterday, when it was assembled there were no bed slats. Claude R Bennett (very unhappy customer) London NW6 Reply from Furniture Village Share. and not due to Covid. Stone Mountain, GA 30087 (770) 469-2198. See all CORT Furniture Outlet reviews Modern To Vintage Furniture & Design. Amazing experience. | Read 2,401-2,420 Reviews out of 21,823 Since I’m waiting for exchange of contracts next week, I never wanted to buy anything. Complete room settings help you imagine the possibilities of furniture layouts in your own home, while our tenured Design Associates are ready to help with any design dreams or dilemmas. “Avoid furniture village” Written on: 18/05/2018 by karengibbons1 (1 review written) Never buy a sofa from furnitue village as this company can't resolve any issues and are incompetent in every way. Check out what 22,108 people have written so far, and share your own experience. Our table had to be handmade and was a 10 week made to order process. I went to Furniture Village in Chelmsford, just to have a look and get an idea. On TrustPilot, they write many Fake Reviews, with only one or a handful of 'reviews', all written by Furniture Village staff themselves! We need your email address to verify that your review is genuine. Go elsewhere for your furniture as FV fails on every aspect of quality.We paid over £4000 for our so called 100% leather suite. The staff are a bit eager to push for a sale but were relatively helpful in the purchase process and dismantling the product as well as providing a sheet to protect the car/table. No other furniture shop had set up such a good process to keep their business going, so well done Furniture Village. Spent £3700.00 on a sofa that looked awful only a after a few weeks use. My wife and I visited and we were steered to a two seater for our snug, which fitted the bill. Do you agree with Furniture Village’s 4-star rating? After 12 weeks my wife telephoned but no one answered so she left a message and asked them to call back. Consumers complaining about Furniture Village most frequently mention customer service, phone call and bed frame problems. I did find one newspaper article where another High Street retailer had used it to dismiss another customer whose leather was staining rather than peeling. Kerry dont thank my for the review or say sorry I feel this way.Thank you Carol appreciated. Brilliant customer service from start… Brilliant customer service from start to finish and good discounts and a very good choice of goods Useful. Read 3 more reviews about Furniture Village Only the latest review will count in the company's TrustScore n smith 2 reviews. Chose what I wanted came home and showed my husband the ones I liked and we decided on two sofas which we’ve purchased. All they want is your money. ... reviews and/or responses on this website to affirm that the information provided is … I expect customer service assistants to be polite, apologies for the delay and try to remedy the situation, rather, they are very rude on the phone and have tired to justified the delay. I purchased a new Dining Table, 6 chairs and rug. All content is posted anonymously by employees working at Furniture Village. Leave this blank if you'd like to publish your review anonymously. Helpful but not overbearing staff. 0 Reviews . Do you agree with Furniture Village's TrustScore? poor communication, and extreme delay in getting my furniture delivered. Furniture Village Moving Company. Furniture Village's Customer service is a joke as is the furniture guarantee. POOR QUALITY SOFAS & POOR SERVICE!! Had trouble ordering from the website, but phoned and was dealt with by a very professional young man who completed the order swiftly. | Read 41-60 Reviews out of 22,108. Do you agree with Furniture Village’s 4-star rating? Do you agree with Furniture Village's TrustScore? GB. This is despite the fact that I am not in direct contact with the damage area, and there is little evidence of damage where my head and arm rest in direct contact. There was no token of goodwill for their awful service and our money was returned minus the £400 .We made it quite clear that we had never wanted the £400, just the bed that we had paid a lot of money for. Did a virtual call & showed us sofa & samples. Best wishes, The G Plan Team The only time I get a response from them is when I leave a review. 114 reviews $$ Moderate Department Stores, Furniture Stores, Electronics. I would highly recommend furniture village Browsed in the shop. Secondly as a result of the stroke it has been difficult for me to write this review, but I am determined that anyone thinking of buying from Village should be made aware of these quality issues, particularly as FV appear just as determined to keep them hidden from you. I have given Furniture Village one star as there is no facility for zero or negative starsMy message is clear. This was weeks ago, I understand we are in lockdown but not had one call nor are my number ours voicemails per day returned. Still no one got in touch. Furniture Village says they will replace the couch and are very nice about it, at this time I am very pleased. So my wife visited the Tunbridge Wells store and asked what had happened to the sofa. * One or more of these files was not uploaded due to an invalid file type. Target. The crew again refuses to take the couch apart, only this time the couch makes it to the basement without damage. Jaimelee was really friendly and helpful, excellent customer service! See reviews, photos, directions, phone numbers and more for the best Used Furniture in Orting, WA. I've been chasing since Monday 11th January and not one person has had the courtesy to email or call me back. Browse ... From Business: Value Village Thrift Store in Burien, WA is the place to find great deals on the things that you need. A Lot of Cautions and careness are needed when buying Furniture Village's products. Helen was extremely helpful, fielded all my queries, and went out of her way to ensure I got the maximum discount possible. We were offered the best deals and she was very open and honest with all the queries we had. Used Furniture in Vashon on YP.com. We were considering buying a new mattress. I was happy with all the answers so placed the order. Furniture Village Reviews. 17 reviews $$ Used, Vintage ... Westwood Village, or Factoria stores. Sales team service. Business Profile. At todays posting 14th Jan 2021 we have not even received an apology.WHAT A DISGUSTING WAY TO TREAT A CUSTOMER ! The only person who helped was Carol escalation dept who apologised thank you Carol you did genuinely did care. !I WOULD NEVER NEVER SHOP HERE AGAIN. Really helpful and attentive service received throughout my on-line/telephone purchase. 301 Strander Blvd, Tukwila, WA If I could give no stars I would. Strengthen your review by uploading photos & videos. Your area manager even said it was all my fault HOW its laughable. Voice your opinion today … Back cushions were such poor quality you could hold them up and see daylight through them. I ordered my furniture in October and after my furniture being damaged by furniture village delivery men and a promise to swiftly repair this and deliver, I am still waiting for my furniture to be delivered.
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